Spa Etiquette & Policies

Spa etiquette
Welcome at Fresh Wellness - we believe that your every journey with us will be a delightful one.
For your comfort please read through the following information

Please arrive 15 minutes prior to your scheduled appointment as this will ensure full treatment value. We value punctuality and late arrivals may necessitate that your treatment session be shortened, with full treatment value being charged for. We kindly request that guest remain quiet whilst in the spa in order to reach a complete relaxed state and to ensure that other guests can also achieve this very same goal. Cellphones should be switched to silent upon arrival at the spa.

Reservations

We request that all spa treatments are booked in advance to avoid disappointment.

Consultation Cards

Upon your arrival as a first time FW guest, you will be requested to complete a consultation card. Please complete this accurately, as Fresh Wellness cannot be held responsible for non-disclosure.

Attire

Please arrive at the spa wearing comfortable, loose fitting clothing or a bath robe. Compulsory disposable undergarments will be provided for all body treatments.

Valuables

It is advisable that no jewellery should be worn at the Spa. The management and staff accept no responsibility for the loss of any valuables of any kind brought to the spa.

Gift Certificates

Treat a friend or loved one by giving them an experience of a journey that they will never forget. Gift certificates are available for any spa treatment listed on the menu. Please note that Gift Certificates are not accept for the purchasing of retail products, are non-refundable, non-transferable and must be presented at the time of treatment.

Cancellations

We kindly request a 24 hour notice in the event of a cancellation. Fresh Wellness reserve the right to charge in full for treatments not cancelled in this period of time or no arrivals.